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Tech and AISalesforce ‘Needs Less Heads,’ So It Cut 4,000 Jobs,...
Tech and AI

Salesforce ‘Needs Less Heads,’ So It Cut 4,000 Jobs, As AI Takes Over

Anna Avery
By Anna Avery

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Salesforce CEO Marc Benioff cuts nearly 4,000 customer service jobs in favor of AI agents but insists humans are still needed in the function.



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